There may be steam leakage due to foreign matter (rice grains) on the gaskets.
Thermal insulation is below the minimum heat retention capacity. In which case, please refer to the lowest number on your inner pan. The minimum amount of rice being kept warm is equal to the lowest number indicated on the inner pan markings.
There is no rice in the center causing an uneven heat distribution. So please ensure that the rice is evenly distributed throughout the inner pan.
The inner pan is deformed, burnt on the bottom, worn so heat is unevenly distributed between the inner pan and heater plate.
There may be foreign matter (rice grains or the like) attached to the outside of the inner pan, center sensor and/or heater plate.
Rice can become crispy when using the reheat function more than three times. There may be an issue with your center sensor or heater plate due to overuse of keep warm function and so the keep warm temperature may be too high.
If the issue continues to persist, please contact our customer support team for a service order request.
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