When using my rice cooker, steam starts to shoot out from the steam vent/or there is a boil-over.

• Please use the supplied measuring cup. Our measuring cups are not a standard sized cup.
• There is a suggested guideline for water to rice ratio for each model. Please refer to the instruction manual and be sure to cook above the minimum and below the maximum amount.
• There may be burnt rice or rice grain particles on the heater plate and sensor. Please remove all the foreign matter and clean the product.
• Check the steam vent cap for blockage. We recommend cleaning all removable parts at least once a week.
• Some types of rice have dust and bran that is left over from the milling process and can cause a boil-over.