My rice is scorched. Is this normal?

• Scorched rice can happen if the timer is set for over 12 hours.
• There may be rice starch build up at the bottom of the pot while waiting for the timer function to start.
• Basmati rice is a high starch grain so when cooking try to stir the water before pressing start key.
• Are there any burnt rice or rice grains in any place? There may be uneven heat distribution between the heater plate and pan. If the problem persists please contact our customer support team for a service order request.