I smell burning and see smoke coming out from my rice cooker during the cooking process

• When burning and smoke occur it is usually due to foreign matter causing uneven heat distribution between the heater plate and inner pan. Please avoid dropping any rice grains on the heater plate and placing the inner pan inside the cooker while the bottom is wet. Please ensure that your heater plate is clean.
• At the event of burning and smoke please contact our customer support team for a service order request.