The rice cooker isn't heating up

If your rice cooker is not getting hot, please check the following:

• power cord connection
• the heater plate and sensor (need to be free of rice grain/food particles).

Tips: Always dry the inner pan's outer surface and brim before placing it inside the rice cooker.

Changing the Menu

After selecting a menu and pressing start you may realize that you chose the wrong menu so you need to change the settings. Pressing the cancel button will not cancel the cooking cycle even if you change the menu and press start again. The start lamp may be on but the rice cooker will not heat up since the computer is set on the initial menu cooking cycle as selected. Please wait 30 mins to 1 hour before the rice cooker can be used again.

Running it Back to Back

Our rice cookers are intended for household use and for safety reasons it cannot be run back to back to prevent overheating. Please try to wait 30 minutes to 1 hour for the cool-down process before the rice cooker can be used again.