The water heater has some sort of odor. How can I remove it?

The lid packing material has no smell however it has a property that easily absorbs surrounding odors. In this case, please boil the lid packing several times to see if the odor can be removed. If not, the lid packing may need to be replaced. To purchase replacement parts please see our spare parts store for our water heaters.

Citric acid is the recommended solution for removing odors. Our spare parts store water heater section has citric acid available. To make your purchase select your model number at our spare parts store website.

CITRIC ACID CLEANER INSTRUCTIONS
Please do not immerse your water heater in water or place it on a very wet sink.

1. Fill the inner container with cold/room temperature water to maximum level.
2. Add 1 packet of citric acid (1 oz. / 30g, into the water heater and mix lightly.)
3. Plug the power cord into the power source and choose the highest temperature setting.
4. After the water boils, the keep warm light will turn on. Please leave the unit for at least 8 hours or overnight. Please do not unplug the power cord during the cleaning process.
5. Dispense the water completely by using the dispense button or by pump.
6. Fill the inner container with cold/room temperature water to maximum level.
7. Plug the power cord into the power source and leave the product to boil.
8. When boiling is complete, the keep warm light will turn on. Please leave the unit on keep warm for at least 1 hour.
9. Dispense the water completely to remove the remaining citric acid.
10. Rinse the container with cold water.